Finabox · 2024 · Mobile · Fintech · B2B Dashboard · Brand
Bank alerts that finally feel safe.
A secure, mobile-first alert platform replacing SMS banking alerts with a real-time, fraud-resistant in-app inbox — and a compliant B2B messaging and dispute dashboard for banks.
Finabox replaces unreliable SMS banking alerts with a secure, real-time in-app inbox for customers, and gives banks a compliant B2B dashboard for messaging, billing and dispute management.
The Problem
High SMS costs, unreliable delivery, delayed alerts, no real-time dispute mechanism, heavy compliance pressure on banks, and low adoption of alternative channels.
The Goal
Replace SMS with secure real-time alerts, enable instant fraud disputes, reduce bank costs, ensure regulatory compliance, and drive adoption through agents.
Role
Lead Product Designer
0%
SMS cost reduction
0%
Delivery visibility
0
States onboarded
I interviewed banks, regulators and end-users to understand pain points around alert reliability, fraud response and compliance. Banks emphasised the need for audit trails and proof of delivery.
User Profile
Bank customers receiving transaction alerts, plus banks, compliance teams and operations staff managing messaging and disputes.
- 01Designed brand identity system for trust and credibility
- 02Led UX and UI for the end-user mobile app
- 03Designed the B2B admin dashboard for banks
- 04Designed landing page and agent program experience
- 05Structured secure transaction and dispute flows (NCC & NDPA compliant)
01
Smart Inbox alerts
Real-time, in-app transaction alerts with full audit trail.
02
One-tap dispute
Flag suspicious transactions instantly and trigger fraud response.
03
Transaction detail
Every alert is a full story — not just an SMS line.
04
Biometric + selfie recovery
Security users can feel, not just trust.
05
2FA that doesn't get in the way
Step-up auth designed for everyday use.
06
Trustworthy first run
An onboarding splash that earns attention before asking for it.
Banks reduced SMS costs by up to 70%, fraud detection improved through real-time disputes, and a successful agent program onboarded customers across 37 states with 100% delivery visibility.
Takeaways
Security is experiential, not just technical. Compliance-driven products still need warmth and clarity. Designing for adoption is as critical as designing for features.
Impact
- 01Banks reduced SMS alert costs by up to 70%
- 02Faster fraud detection through real-time disputes
- 03100% delivery visibility for end-users
- 04Agent program onboarded users across 37 states
What I learned
Designing trust and compliance into UX unlocked adoption. A dual-audience system stayed simple and scalable. The agent program significantly reduced onboarding friction.
Next Steps
Expand self-serve onboarding for smaller banks, run long-term studies on dispute resolution efficiency, and continue optimising agent-driven growth.
Due to NDA restrictions, the full Figma file is not publicly shared. For access and a walkthrough, email morenikejiolawaletimothy@gmail.com.
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